Customer policy

Shipping and returns

Shipping prices

For delivery to Australia, we use a current supplier-confirmed Australian shipping rate for the selected product, variant, and quantity. For other destinations, our standard delivery price is calculated from the cheapest current supplier rates to Australia and the United Kingdom. The applicable amount is converted for display in the shopper’s selected currency and charged through Stripe.

Shipping availability is checked per product and destination before checkout. If the required supplier rate cannot be confirmed, checkout is paused rather than displaying an invented shipping price.

Delivery estimates and tracking

When both benchmark services provide a delivery range, the displayed standard-delivery window is the average of those two ranges. It is an estimate, not a guaranteed arrival date or confirmation that the same timeframe applies to every destination. Carriers and actual transit times may vary by country. Tracking is provided when the carrier makes it available, and split orders may arrive separately.

Change-of-mind returns

You may request a change-of-mind return within 30 days after delivery for eligible items that are unused, complete, and in resalable condition. Contact us before sending anything. Unless we agree otherwise or the item is faulty, you are responsible for return postage and any loss in value caused by handling beyond what is reasonably needed to inspect it. Some opened, personalised, hygiene-sensitive, or clearance items may not qualify where law permits.

Faulty, damaged, or incorrect goods

Contact returns@moxtronic.co promptly with your order reference, a description, and useful photos or video. Do not dispose of the product unless instructed. Where the Australian Consumer Law applies, available remedies depend on whether the failure is major or minor and may include repair, replacement, refund, and compensation for reasonably foreseeable loss.

Cancellations and refunds

Contact us as soon as possible if you need to cancel. Supplier fulfilment can begin quickly, so cancellation is not guaranteed once dispatch preparation starts. Approved refunds are returned through Stripe to the original payment method; bank processing time is outside our control.

Contact

Use the contact form or email support@moxtronic.co. Include your order reference but never send full card details.